Refund policy

Return and Refund Policy for fhmodified.com

Effective Date: 28 November 2023

Thank you for shopping with fhmodified.com We strive to provide you with high-quality products and an exceptional shopping experience. In the event that you are not completely satisfied with your purchase, we have a straightforward return and exchange policy.

1. Exchange Period

We accept exchanges within 5 days from the date of delivery. Please inspect your order immediately upon receipt. 

return is not available on our site only exchange

2. Eligibility Criteria

To be eligible for a return or exchange, the product must be:

  • Defective or damaged upon arrival.
  • In the original packaging.
  • Unused and in the same condition as received.

3. Exchange Process

For Defective or Damaged Products:

  1. Contact our customer support team at Fhmodifiedstore@gmail.com within 5 days of receiving your order.
  2. Provide a detailed description and attach clear images of the defective or damaged product.
  3. Upon approval, we will provide instructions for the return process.

Unboxing Video Requirement:

For all returns, we require a complete unboxing video of the parcel. This video serves as a crucial step to verify the condition of the product upon arrival.

4. Exchange

We understand that circumstances may arise, and to make your return or exchange hassle-free, we offer complimentary return shipping.

5. Refund Process

Upon receiving and inspecting the returned product, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be automatically applied to your original method of payment within a specified timeframe.

6. Contact Information

If you have any questions about our return and refund policy, please contact us at Fhmodifiedstore@gmail.com

7. Amendments to Policy

fhmodified.com reserves the right to amend this policy at any time. Any changes will be effective immediately upon posting on the website.

Thank you for choosing fhmodified.com. We appreciate your trust in our products and services.